Implementation Consultant
Ensuring proper implementation of software system with industry players on a national level. Develop strategies to ensure clients fully understand and adopt the system.
The Implementation Consultant will report to the Project Leader.
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Ensure proper implementation of the software system
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Develop strategies to help clients adopt the system
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Communicate with clients the system’s implementation process and features
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Willingness to travel outstation if needed
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Take part in workshop and training activities with clients
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Ensuring proper communication with team members within and across departments
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Perform any ad-hoc activities when necessary
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Diploma or higher
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1-2 years working experience in the haulage industry and/or IT field
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Good knowledge and understanding of the industry is preferred
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Able to communicate and cooperate well with others in English / Bahasa
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Any certification related to the industry is a plus
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Ability to work on own initiative as well as in a team
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Proactive and flexible
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Ability to work and communicate on all levels in the organisation
Interested personal, please drop your resume to:
Soon An See
Managing Director at Linkhaul
S9-05 Gamuda Biz Suite
Jalan Anggerik Vanilla
Kota Kemuning
40460 Shah Alam
Selangor, Malaysia
EMail:
Customer Service Consultant
Provide product/services information, answer questions, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.
The Customer Service Consultant will report to the Team Lead.
- Manage incoming enquiries, messages and calls
- Identify and assess customers’ needs to achieve satisfaction
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Provide accurate, valid and complete information by using the right methods/tools
- Handle customer complaints, provide appropriate solutions and alternatives, follow up to ensure resolution
- Follow communication procedures, guidelines and policies
- Ensuring and maintaining that the user guide is always up to date
- Take the extra mile to engage customers
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Certificate or higher
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1 year working experience in the haulage industry and/or IT field
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Good knowledge and understanding of the industry is preferred
-
Able to communicate and cooperate well with others in English / Bahasa
-
Any certification related to the industry is a plus
-
Ability to work on own initiative as well as in a team
-
Proactive and flexible
-
Ability to work and communicate on all levels in the organisation
Interested personal, please drop your resume to:
Soon An See
Managing Director at Linkhaul
S9-05 Gamuda Biz Suite
Jalan Anggerik Vanilla
Kota Kemuning
40460 Shah Alam
Selangor, Malaysia
EMail:
Our Team
See Soon-An
Eugene Tan
